Planning the perfect landscaping project takes a lot of forethought, consideration and attention to detail. The crew at Heinen apply that same level of attention to detail when developing a relationship with their customers. A Kansas City area customer, Alex E, recently shared his experience when Heinen transformed his run-of-the-mill, Midwestern backyard into what is jokingly referred to as their own “mini Versailles of the Midwest.”
It was Heinen’s keen listening to truly understand a customer’s vision and the ability to execute and bring the customer’s vision to life that won over Alex, when searching for a landscaping company to tackle his project. “We talked to three different companies, all of whom were recommended by friends,” he explained. “We just didn’t feel a fit, except with Heinen, because they were the only ones who really felt like they were listening to what we were asking for, instead of just trying to sell us something.”
Tim, the Heinen landscape designer on the project, made multiple trips to the home during the preliminary planning process with various plans, proposals and drawings. “Tim would always come out if we had a concern,” recounted Alex, and ultimately in the end, they went ahead with all of Tim’s recommendations.
The primary goal for this project was to minimize the amount of lawn and maximize the landscaping by adding a bit of color to create a pleasant area to sit outside. Alex wasn’t interested in having a patio or deck due to the maintenance involved, so he had Heinen install a crushed granite circle in lieu of grass and put a fire pit and large Adirondack chairs on the crushed granite.
In addition to the crushed granite, Heinen also built a brand new 3-4 foot retaining wall that spans the entire backyard and helped keep the neighbor’s lawn from collapsing into Alex’s yard. They also updated an existing inground irrigation system that was primarily designed to water the grass. “It didn’t really hit the landscaped area, so they (Heinen) ended up installing several more sprinkler heads and branches from the existing irrigation system. They did all that, and it was painless,” said Alex.
Heinen also completely landscaped the backyard, installing 13 azaleas, 17 green velvet boxwoods that line the front sidewalk all the way to the front door as well as some in the back, a Vanderwolf pine (similar to the tree in the Kauffman Garden), 8 spruce trees that line the new retaining wall, and numerous evergreen trees.
With a project of this size, it’s only natural to want to share your experience with others, and when asked if he’d recommend Heinen he exclaimed, “Oh absolutely! In fact, we did recommend them to some friends over in Mission Woods that were talking about having something done. We said, ‘You really need to talk to these people’, and they laughed and said, ‘We already use them’.”
In fact, he couldn’t say enough about the level of customer service, the finished product, and the overall experience working with Heinen. “Frankly, we couldn’t be happier with the results,” Alex gushed. He went on to explain how the whole Heinen team went above and beyond to satisfy his expectations. “Dave Heinen was out here a couple times personally checking on the quality of the work. In short, they’re just good people to do business with, and we like supporting a local company.”
If you would like to hear more about what Heinen do to help you achieve the landscaped yard of your dreams, contact Heinen today!
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